Customer Service

Don't wait for an answer... Our Virtual Assistant can help you now! Simply click the chat icon in the bottom right of your browser.

Our team is here to help whether you’re a parent, family member, caretaker, or business customer. ¡Y no se preocupe, también hablamos español!

Product help - Instruction manuals

We provide downloadable versions of all Medela manuals and instructions for pumps, accessories and breast care products

Product help - Videos

Explore Medela's YouTube channel to view our useful How to videos, guiding you through setting up and looking after your Medela products

Submit an enquiry

If you would like to email our US customer service team about feedback/suggestions, replacement parts, or warranty information, please complete the contact form

Breast pumps through insurance

Qualify in minutes and get your pump shipped free. Grab your insurance card and claim your Medela breast pump today!

Customer Service & Product Support

Virtual Assistant available 24x7

Phone: 1-800-435-8316 weekdays 8:00 am - 4:30 pm (CT)

Mailing address

Medela LLC

1101 Corporate Drive

McHenry, IL 60050

Accessibility

Our accessibility commitment

Accessibility enquiries

Email contacts

Medela Family feedback/suggestions: medelafamily@medela.com

Account distributor order: accountsupport@medela.com

Professional education programs / courses: education@medela.com

Tradeshow and event inquiries: tradeshows@medela.com

Donation inquiries: medelacares@medela.com