Listening to customers

The first step in caring is understanding. Learning from our customers inspires and informs how we support moms, babies, patients, and professionals while driving our passion and commitment to Swiss-quality products and service.

Commitment to Patient Safety and Care

By learning about the challenges associated with the traditional analog, water-seal systems, Medela designed Thopaz+ Digital Chest Drainage and Monitoring System to increase patient mobility and safety, decrease the need for intensive monitoring by healthcare professionals and strengthen clinical confidence by streamlining the delivery of care. 

Integration into Product Development

By hearing new parent concerns around pacifier use, we created Medela Baby pacifiers in collaboration with dentists and speech-language pathologists to support the natural muscle movement of the mouth and tongue.

Digital Solutions for Today's Parents

By listening to mothers share their challenges in finding trusted, evidence-based information on breastfeeding, Medela introduced Medela Family, our award-winning app and digital service featuring free education, helpful resources, and personalized breastfeeding support.