Customer service

If you are looking for help with your product, you can view our instruction manuals and watch our videos.


Contact Medela

Our team is here to help whether you’re a parent, family member, caretaker, or business customer. ¡Y no se preocupe, también hablamos español!

Customer Service & Product Support

  • Virtual Assistant available 24x7
  • Phone: 1-800-435-8316 weekdays 7:30 am - 5:00 pm (CT)

Insurance Order Support

  • Phone: 1-800-435-8316 weekdays 7:30 am – 5:00 pm (CT)

Additional Contact Information

    Mailing address:
    Medela LLC
    1101 Corporate Drive
    McHenry, IL 60050

Email contacts:

Medela Family feedback/suggestions:

Account distributor order:

Professional education programs / courses:

Tradeshow and event inquiries:

Donation inquiries:

Email service team

Don't wait for an answer... Our Virtual Assistant can help you now!  Simply click the chat icon in the bottom right of your browser.

If you would like to email our US customer service team about feedback/suggestions, replacement parts, or warranty information, please complete the contact form